Last updated: 23 September 2026

Truth Streams respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how information is collected, used, stored, and protected when you use the Truth Streams mobile application, website, and related services (collectively, the “Services”).

Truth Streams is operated by Boundless Connect, trading as Boundless Connect Media, in the United Kingdom.

1. About Truth Streams

Truth Streams is a Christian audio platform designed to help people discover, listen to, save, and engage with Christian messages, sermons, teachings, speakers, series, topics, and collections.

Depending on the features available to you, Truth Streams may allow you to:

• stream audio messages;
• download content for offline listening;
• save messages and other content;
• maintain listening history;
• resume listening across supported devices;
• follow or discover speakers, series, topics, and collections;
• create and manage an account;
• use certain parts of the Service as a guest;
• receive notifications;
• manage a membership or subscription; and
• restore eligible access from previous versions of Truth Streams.

2. Information We Collect

The information we collect depends on how you use Truth Streams.

Account information

If you create an account, we may collect information such as your name, email address, account identifier, authentication information, account preferences, and membership or subscription status.

Passwords may be processed by our authentication provider rather than being directly accessible to Truth Streams.

Listening and activity information

To provide features such as listening history, saved content, recommendations, and playback synchronisation, we may process information including:

• messages you play;
• playback position and listening progress;
• saved or bookmarked content;
• downloads;
• interactions with speakers, series, topics, and collections;
• search activity; and
• dates and times of relevant activity.

Device and technical information

When you use Truth Streams, we or our service providers may automatically receive technical information such as device type, operating system and version, app version, language settings, device or app identifiers, IP address, crash information, performance information, and diagnostic data.

We use this information to operate, secure, troubleshoot, and improve the Service.

Membership and payment information

If Truth Streams offers paid memberships or subscriptions, payments may be processed through platforms such as the Apple App Store, Google Play, or another authorised payment provider.

Truth Streams does not normally receive your full payment-card details when payment is processed by these providers.

We may receive information relating to your transaction or membership, such as subscription status, product or membership purchased, transaction identifier, renewal or expiry information, and entitlement status.

Communications and support

If you contact us, we may collect your contact details and the contents of your communication, together with information necessary to investigate or respond to your request.

Notifications

If you choose to enable notifications, we may process a notification token or similar device identifier so notifications can be delivered to your device. You can normally control notifications through Truth Streams or your device settings.

3. Guest Use

Truth Streams may allow you to use certain features without creating an account.

Some information may still be stored locally on your device or processed for essential operation, security, diagnostics, and service functionality.

Features such as cross-device synchronisation, membership restoration, or persistent libraries may require an account.

4. How We Use Information

We may use personal information to:

• provide and operate Truth Streams;
• create and manage accounts;
• authenticate users;
• stream and deliver audio content;
• remember playback progress;
• synchronise activity across supported devices;
• provide downloads and saved content;
• manage memberships and entitlements;
• restore eligible previous access;
• respond to support requests;
• send service-related communications and permitted notifications;
• detect fraud, abuse, and security incidents;
• diagnose crashes and technical problems;
• understand how the Service is being used;
• improve Truth Streams; and
• comply with legal obligations.

Where required by applicable law, we rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include performance of a contract, legitimate interests, compliance with a legal obligation, or your consent.

Where we rely on consent, you may withdraw that consent where applicable.

5. Analytics

We may use privacy-conscious analytics and diagnostic services to understand how Truth Streams performs and how users interact with the Service.

This may include information about app sessions, screens viewed, feature usage, crashes, and general technical performance.

Where required, you will be given appropriate choices regarding non-essential analytics.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate Truth Streams. These may include providers responsible for cloud hosting, databases, authentication, content delivery, audio streaming, analytics, crash reporting, notifications, customer support, and subscription or payment processing.

These providers may process information only for appropriate purposes and subject to applicable contractual and legal safeguards.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect users or the Service, investigate fraud or abuse, or protect our legal rights.

If the organisation operating Truth Streams undergoes a merger, restructuring, transfer, or similar organisational change, relevant information may be transferred as part of that process subject to applicable law.

7. International Data Transfers

Some service providers used to operate Truth Streams may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used where required by applicable data-protection law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining appropriate business records, resolving disputes, enforcing agreements, and satisfying legal requirements.

Retention periods may vary depending on the type of information and why it is processed.

Where possible, information that is no longer required will be deleted or anonymised.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

For users protected by UK data-protection law, these may include rights to request access, correction, deletion in certain circumstances, restriction of processing, objection to certain processing, transfer of eligible information, and withdrawal of consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

UK users also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We encourage you to contact us first if you have concerns so that we have an opportunity to address them.

10. Account and Data Deletion

Where supported, you may request deletion of your Truth Streams account and associated personal information through the app or by contacting support@truthstreams.net.

Deleting an account may permanently remove information such as saved content, listening history, playback progress, preferences, and other account-associated information.

Some records may need to be retained where required by law or for legitimate purposes such as fraud prevention, financial record keeping, dispute resolution, or security.

11. Offline Downloads

Truth Streams may allow eligible content to be downloaded for offline listening.

Downloaded content may be stored within the application environment on your device and may be removed when you delete the download, sign out, your membership or entitlement ends, the content is withdrawn, the application is removed, or technical or licensing requirements require its removal.

Offline downloads do not transfer ownership of the underlying content to you.

12. Children

Truth Streams is intended for a general Christian audience.

We do not knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining the appropriate consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate.

13. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss, or destruction.

However, no internet-connected system can guarantee absolute security.

Users are responsible for protecting their account credentials and should notify us if they believe their account has been compromised.

14. Third-Party Content and Services

Truth Streams may contain content, links, or integrations provided by churches, ministries, speakers, publishers, platforms, or other third parties.

Their privacy practices may be governed by their own policies. Truth Streams is not responsible for the privacy practices of third-party websites or services that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy as Truth Streams develops or where legal, technical, or operational requirements change.

When appropriate, we will provide notice of material changes through the Service or another reasonable method.

The date at the beginning of this Privacy Policy indicates when it was most recently updated.

16. Contact Us

For questions about your privacy, personal information, or this Privacy Policy, contact:

Truth Streams
Operated by Boundless Connect
Trading as Boundless Connect Media
United Kingdom

Privacy: info@truthstreams.net
Support: support@truthstreams.net
Website: https://www.truthstreams.net

For account, playback, membership, migration, or other technical support enquiries, please use support@truthstreams.net.